Libraries are essentially about communicating and connecting. What we do is to communicate with customer to discover their questions and connect them with the information that will answer them.
Dr. Schultz is on the right track when she says "this too shall pass." We will never return to what we used to do, however, what are brand new ideas today will be old hat tomorrow. We need to continue acting as "tour guides" and helping our customers to make connections.
And that means being familiar with 2.0 technologies as well as the more traditional library resources. Although some new technologies may not seem relevant or useful to older generations, many of our younger customers use them almost exclusively. Our job as tour guides is to help them gain access to these resources and help them separate the wheat from the chaff.
The more formats and methods that we can make available for connecting people to information, the more customers we can communicate with. When planning for the future, it is important to remain flexible and to remember that our job is communication and connection.
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